3CX is the perfect call centre solution for customers who want to have their calls answered quickly and efficiently. Our dynamic call queues, reporting, wallboards, and CRM integration make it easy for you to keep track of your customers and manage their interactions in a way that maximizes their satisfaction. And with our live chat, Facebook, WhatsApp, and SMS capabilities, we’ve elevated your call centre into a full contact centre solution!
INBUILD, FREE VIDEO CONFERENCING
3CX is the perfect communications solution for busy businesses. It offers integrated video calling that allows you to seamlessly join scheduled and ad-hoc meetings from your browser. You can also easily invite participants through your preferred calendar or share your scheduled meeting with everyone in your organization with our easy-to-use sharing features. With advanced features that allow you to view and control remote screens, share documents, present on a whiteboard, and chat, 3CX makes collaborating on projects easy and fun.
Check User Levels With Reports
- With the built-in reports, you can check agent performance.
- Wallboard / Switchboard for real-time monitoring of queues.
- You’ll see the longest wait time and abandoned calls.
- Get reports on your service level agreement (SLA) and call-back statistics.
Staff Training And Call Recording
- Record calls to monitoring purposes for quality and legality.
- Use Barge in when needed to take over.
- Train agents in how to listen and Whisper during a live call.
- Monitor ticket responses centrally.
Advance Call-Queue Strategies And Real-Time Statistics
3CX Call Centre is dedicated to providing the highest quality customer service to your organization. Our monitoring system ensures that your customers are satisfied with their interactions with us, regardless of the length of their talk time.
Wait and talk times – Monitor average talk times and wait times from the Wallboard or Switchboard.
Review performance and Agent training – Our innovative Check Agent call stats feature lets supervisors monitor and intervene when necessary. With Listen, they can listen in on agents’ conversations, while Whisper allows for discreet advice. And with Barge, they can join in the conversation whenever needed.
Polling Method – Queue up your agents with a variety of polling algorithms and ring them through to customers in the most efficient way possible. From Ring All to Skill Based Routing, you can create the perfect experience for your clients.
Not Only Calls: Messaging & Live chat
- Power up your website with 3CX’s live chat solution to connect with web visitors in real-time.
- You can also connect your Facebook page to 3CX for quick response to messages.
- Receive and Send business text messages via 3CX,
- While getting the team to answer WhatsApp Business Messages centrally. Finally, use voice apps to automate repetitive tasks – making life just a bit easier!
With The Innovative Call Centre Reporting System, You'll Never Miss Another Call Again!
With 3CX PRO, you can work from anywhere using voice apps on smartphones! You can choose to deploy on-premise on Linux or Windows, in your private cloud account, or opt for 3CX to host your PBX for you. This system provides real-time call-queue monitoring which allows you to never miss a call.